I’ve been a Comcast customer for the last 13 years, and honestly I complain, but for the past few years, the internet and TV connections have been almost rock solid. That’s good. The price increases on the other hand, are not.
In December of 2013, we dropped to a lower TV package and we saved $40/month with no contract*. In the 20 months since then, our price went up 15% for exactly the same service. Give me a break.
I complained about it on Twitter and got a reply from the @ComcastCares service account. I’ve talked to them before without much luck, but this time it was great. They dropped our bill to ~$55/month without changing our service or requiring a contract. That’s awesome! I hate that their business model requires good customers to whine to get lower prices, but whatever.
* Why is no contract important to me? I feel like we’re at the tail end of having any TV package at all. We only record about a dozen series per year and they’re all available online either for free or for purchase. If I didn’t host football parties here, I think I would have already dropped cable TV. But when we have all those people over to watch a game, Comcast is still the most reliable way for me to display it. We can’t get over the air because of all the hills/trees, and the online streaming options aren’t stable enough yet.